Refund Policy

SBD Assistant WordPress Plugin

Effective Date: February 4, 2026

Version: 1.0

Important: No Refunds Policy

Due to the digital nature of our product and the evaluation options we provide before purchase, all sales are final and non-refundable. Please read this policy carefully before making a purchase.

Overview

At Smart Build Digital, we are committed to delivering high-quality software. We understand that purchasing software is an important decision, which is why we provide multiple ways for you to evaluate SBD Assistant before purchasing.

Try Before You Buy

We provide the following options to help you make an informed decision:

Live Demo

A fully functional chatbot demo is available on our website. Interact with it to experience the features, response quality, and user interface firsthand.

Try the Demo

Free Consultation Call

Schedule a free video call with our team. We'll walk you through all features, answer your questions, and help you determine if SBD Assistant is right for your needs.

Book a Call

1 No Refunds

Due to the following reasons, we do not offer refunds:

Digital Product – Once the license key and download link are delivered, the product cannot be "returned"
Evaluation Options – We provide a live demo and free consultation call before purchase
Instant Delivery – License keys are generated and delivered immediately upon payment
Full Access – Upon purchase, you receive complete access to all features

2 Non-Refundable Items

The following are non-refundable under any circumstances:

Plugin license fees (6-month or 12-month)
License renewal fees
Domain transfer fees
Support and maintenance contracts
Hourly support services
Knowledge base setup and scraping services

3 Limited Exceptions

We may consider exceptions only in the following rare cases, at our sole discretion:

Duplicate Purchase – If you accidentally purchased the same license twice, contact us immediately for a refund of the duplicate charge
Technical Impossibility – If we are unable to deliver the product due to an error on our end and cannot resolve it within 7 business days

To request an exception review, contact us within 48 hours of purchase with your order details and reason.

4 Your Responsibilities

Before purchasing, we strongly recommend that you:

Test the live demo on our website
Schedule a free consultation call if you have questions
Review all features and requirements
Ensure your hosting meets the system requirements
Read the End User License Agreement (EULA)

5 Chargebacks & Disputes

Filing a chargeback or payment dispute without first contacting us constitutes a breach of this policy. In such cases, we reserve the right to immediately revoke your license key and pursue recovery of any damages or fees incurred.

If you experience any issues, please contact us first. We are committed to resolving any legitimate concerns.

6 Governing Law

This Refund Policy is governed by the laws of Australia. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts of Australia.

7 Contact Us

If you have questions about this Refund Policy or need to report an issue, please contact us:

Smart Build Digital

https://smartbuilddigital.com.au/contact

Acceptance

By completing a purchase of SBD Assistant, you acknowledge that you have read, understood, and agree to this Refund Policy. You confirm that you have had the opportunity to evaluate the product through our live demo and/or consultation call.